Canadian telco Rogers Communications has suffered a network outage in Guelph, Southwestern Ontario.

The outage has been blamed on a fiber optic cable cut between Guelph and Brampton after a crash knocked down traffic lights and wires. The accident happened at Claire Rd W and Gordon St in Guelph.

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In a statement to DCD, Rogers said it expects full restoration to services by 10 pm tonight.

“Customers in parts of Guelph and surrounding areas may be experiencing an interruption to their Internet, TV, and home phone services due to aerial fiber cut caused by an accident, when a waste removal truck took down hydro lines and our fiber earlier this morning," said Rogers in a statement.

"Our technical team re-routed traffic and the majority of customers are back online, as the team continues to work to restore services for all customers as soon as possible. We apologize to our customers for the inconvenience and will keep them updated on our progress.” 

According to Internet network observer DownDetector, a spike of reports started around 8:30 am local time.

At its peak, nearly 2,500 people had reported issues with Internet connectivity.

The telco was hit by a major outage two years ago, impacting users in Toronto, Ottawa, Montreal, and other parts of the country.

That particular outage lasted for 19 hours and was triggered by a coding error during an update to its network core that led to a series of cascading issues, according to the operator.