Justin DayChief of Partner Services, Delaware Department of Technology and Information
Justin leads the new Office of Partner Services — which is comprised of partner engagement, end-user services, and statewide IT support center teams. As part of DTI’s ongoing transformative digital government approach, he is working to better align partner roles and IT solutions with business strategy, enhance support options, and implement a new enterprise managed & brokered service offering to maximize value for all stakeholders. Justin is also responsible for developing and implementing strategies to enhance customer experience and service delivery across executive agencies and the legislative branch.
Over the last 20 years, Justin has served in key leadership roles at DTI in the areas of IT service management, end-user services, and data center operations. Most recently, Justin served as the Director of Data Center & Operations where he led successful efforts to centralize mission-critical infrastructure, modernize network operations, and transform how end-user services are delivered to agency partners. While leading the data center team, Justin proposed and implemented strategies that consolidated the number of state data centers to improve efficiencies, lower costs, and reduce the environmental footprint by generating fewer greenhouse gas emissions. As a leader in IT service management, he greatly expanded services, implemented the state’s first 24/7 Support Center and led DTI’s effort to deliver end-user services to agency partners statewide.
Justin is an alumnus of Wilmington University, Leadership Delaware Fellow, and holds multiple professional accreditations including ITIL Foundations, CompTIA A+ and CompTIA Network +.